Welcome to Tangma Artisan Technology Co., Ltd. (hereinafter referred to as “the Company”).

The Company’s refund and return policy is valid for 30 days. If it is more than 30 days after your purchase, the Company will not be able to provide you with a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it, and it must be in the original packaging.

In order to complete a return, the Company requires you to provide a receipt or proof of purchase.

Only partial refunds can be made in the following cases:

Any item that is damaged or missing parts through no fault of ours, or is not in its original condition.

Any item returned more than 30 days after shipment.

Refunds

Once your return is received and inspected, the Company will send an email to notify you that the return has been received. The Company will also notify you whether your refund has been approved. If your refund is approved, the Company will process your refund and automatically refund the amount to your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds

If you have not received your refund, please check your bank account again first.

Then contact your credit card company. It may take some time for your refund to be officially credited to your account.

Next, contact your bank. Refunds usually take some processing time before they are credited to your account.

If you have done all of the above and still have not received your refund, please contact us at {email address}.

Sale Items

Refunds are only available for regular-priced items. Sale items are not refundable.

Exchanges

We only replace defective or damaged items. For an exchange, please email {huangfaer@gmail.com} and send the item to:

{Guangzhou Office Shipping Address: 1st Floor, No. 11 Feiying Street, Zhongyi Street, Zhongcun Town, Panyu District, Guangzhou City, Guangdong Province}.

Return Shipping Costs

To return an item, you will be responsible for paying for the shipping cost of returning the item yourself. Shipping costs are non-refundable. If you receive a refund, we will deduct the return shipping cost from your refund.

Depending on where you live, the time it takes for your replacement product to reach you may vary.

If you are returning a more expensive item, you may consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

For questions about refunds and returns, please contact us at {email: huangfaer@gmail.com}.

To ensure that you get the best experience when using our products and understand the after-sales service related matters, please read the following after-sales service terms carefully.

1. Product Warranty Policy

1. Warranty Scope: Our company provides one-year warranty service for all products from the date of purchase. During the warranty period, if the product fails due to quality problems, our company will provide free repair or replacement services.

2. Warranty Conditions: Users must provide valid purchase receipts and relevant certificates to enjoy warranty service. The warranty service is only applicable to product failures under normal use, and does not include damage caused by improper use, improper installation, unauthorized repairs or modifications.

2. Product Return and Exchange Policy

1. Return and Exchange Conditions: Users can apply for return and exchange within 7 days after the product is returned, provided that the product is unused and the packaging is intact. For returns and exchanges caused by product quality problems, our company will bear the relevant costs. For returns and exchanges caused by non-quality problems, users need to bear the corresponding logistics costs.

2. Return and exchange process: Users need to contact the company through the official website or call the customer service hotline to apply for return and exchange, and provide proof of purchase and relevant product problem documents. After confirmation, the company will arrange return and exchange.

III. After-sales service process

1. Apply for after-sales service: Users who need after-sales service can contact the company through the following methods: official website, customer service hotline or authorized dealers. Please provide detailed purchase information and fault description so that we can quickly process your request.

2. Product inspection: After the company receives the returned product, it will be inspected. After confirmation, we will decide on the repair or replacement plan based on the inspection results. If the product problem is not covered by the warranty, we will notify the user in advance and explain the reason.

3. Repair and replacement: For products that meet the warranty conditions, the company will complete the repair or replacement as soon as possible and notify the user of the results. If it cannot be handled in time due to special reasons, the company will negotiate with the user to resolve it.

IV. Precautions

1. Safe use: Users should follow safety procedures when using the product to avoid damage or personal injury due to improper use.

2. Regular maintenance: To extend the service life of the product, it is recommended that users regularly inspect and maintain the product to prevent malfunctions due to long-term lack of maintenance.

3. Keep the purchase receipt and product manual properly as important vouchers for after-sales service.

V. Disclaimer

1. Limitation of liability: The company is not responsible for any product damage or failure caused by improper use, improper installation, unauthorized repair or modification by the user.

2. Indirect loss: In no case shall the company be responsible for any indirect, incidental, special or consequential damages caused by the use of the company’s products.

Contact us

If you have any questions or need further assistance, please feel free to contact us. We are committed to providing you with the best quality products and services. Thank you for your support and trust in Tangma Craftsman Technology Co., Ltd.

I hope this “After-sales Service Notice” can meet your needs. If further modifications or supplements are required, please let us know.

Email:huangfaer@gmail.com .

WhatsApp: +8613422286098

WeChat: fa60883668.

Facebook: Tangma Craftsman Auto Parts

Instagram: chaitali_6098 (Tangma Craftsman)

Hong Kong Office Address: Room 1508, Office Building 2, Junjia Center, 625 Nathan Road, Mongkok, Hong Kong.

Guangzhou Office Shipping Address: 1st Floor, No. 11 Fei’e Street, Zhongyi Street, Zhongyi Town, Panyu District, Guangzhou City, Guangdong Province