🚚 Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed on
tangmacraftsmans.com
and is provided by TANGMA CRAFTSMAN TECHNOLOGY CO., LIMITED.

1. Order Processing

All orders are processed within 1–3 business days.
Customized or made-to-order products may require 5–10 business days.
Orders confirmed before 5:00 PM (HKT) are prioritized for same-day scheduling.
Processing may be delayed during public holidays or due to payment verification.

2. Shipping Methods & Estimated Delivery Time

We provide both air freight and sea freight options based on total parcel weight and destination.
For packages under 150 kg, air shipping is used; for 150 kg and above, sea freight applies.

✈️ Air Freight (Under 150 kg)

Region	Carrier	Estimated Delivery
North America (USA / Canada)	DHL / FedEx / UPS	7–12 business days
Europe (Germany, France, Italy, etc.)	DHL / DPD / UPS	7–14 business days
Middle East (UAE, Saudi Arabia, Qatar, etc.)	Aramex / FedEx	8–15 business days
Asia (Singapore, Japan, Korea, etc.)	DHL / EMS / SF Express	5–10 business days
Africa & South America	DHL / EMS	10–20 business days

🚢 Sea Freight (150 kg and Above)

Region	Estimated Delivery
North America (USA / Canada)	25–35 business days
Europe (Germany, France, Italy, etc.)	25–35 business days
Middle East (UAE, Saudi Arabia, Qatar, etc.)	20–30 business days
Asia (Singapore, Japan, Korea, etc.)	15–20 business days
Africa & South America	30–35 business days

* Estimated times are for reference only. Actual delivery time may vary depending on customs clearance,
destination, and carrier conditions.

3. Shipping Costs

Shipping costs are calculated at checkout or quoted manually for oversized goods.
Large or bulky items (such as bumpers, body kits, or fenders) are charged by volumetric weight.
If you wish to arrange your own freight forwarder or self-pickup, please
contact us
before placing your order.

4. Customs Duties & Import Taxes

All international orders are shipped under DAP (Delivered At Place) terms.
Import duties, VAT/GST, and customs clearance fees are the buyer’s responsibility.
We are not responsible for delays or costs caused by customs inspections or clearance procedures.

5. Tracking & Delivery

Once your order has been dispatched, you will receive an email containing a tracking number and carrier link.
You can also track your package via www.17track.net.
Order status can be viewed anytime in
My Orders.

6. Lost, Damaged, or Delayed Parcels

Please inspect your package immediately upon receipt.
If items are missing or damaged, contact us within 48 hours
via email or WhatsApp with photos or videos.
We will assist you in filing a claim or arranging a replacement shipment.
Delays caused by customs, weather, or force majeure are beyond our control.

7. Split Shipments & Pre-Orders

Orders that include both in-stock and pre-order items may be shipped separately.
Each shipment will include its own tracking number.
Estimated arrival times for pre-orders are displayed on the product page.

8. Address Accuracy & Reshipment

Please ensure that your shipping address and contact details are correct before placing an order.
If an order is returned due to an incorrect address, failed delivery, or refusal,
the buyer is responsible for any reshipping fees.

9. Customer Support

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (HKT)

TANGMA CRAFTSMAN TECHNOLOGY CO., LIMITED
Email: [email protected]
WhatsApp: +86 134 2228 6098 / +44 7456 154015
WeChat: fa60883668

Hong Kong Office: Office 1508, 15/F, Tower 2, New Horizon Plaza, Nathan Road, Mong Kok, Hong Kong (Postal Code: 625)
Guangzhou Shipping Address: 1/F, No. 11 Zhongyi Fei’e Street, Zhongcun Town, Panyu District, Guangzhou, China

Shipping & Delivery Policy